PCC Communities

Each community focuses on a specific domain within the Avaya ecosystem. Members collaborate via monthly calls to share insights, raise issues, and drive improvements.

Contact Center (CC)

CC Elite and Infinity with Multi-vendor integration, usability, and roadmap

Partner Leader: Keisha Burgess

Avaya Leader: Brian Baumgart

Pre-Sales Engineering & Tools (PET)

Solutioning, tools, processes

Partner Leader: Pam Geiger

Avaya Leader: J Zucchetto

Services

Day One & Day Two service excellence

Partner Leader: Jeff McDonald

Avaya Leader: Susan Taylor

Small Medium Enterprise (SME)

IP Office & Cloud Office challenges, solutions and roadmaps

Partner Leader: Bill Attwood

Avaya Leader: Vandana Brar

Unified Communications (UC)

Core UC product strategy & field issue resolution

Partner Leader: Gary Damp

Avaya Leader: Darrell Butler